Shopify Error Messages: The 9 Most Common Shopify Errors and How to Fix Them
Shopify errors suck. When you’re trying to create your online store, there is nothing worse than getting an error thrown in your face.
In this guide, we have compiled the most common Shopify errors and for each one, we show you how to either fix it yourself, or get the help you need.
We hope this helps you get back to making sales!
Shopify Error Code #1 - Shopify Error 500
What does Shopify error 500 mean?
A 500 error is used across the board on the internet to describe when a service or a website is having an internal issue that means it’s not working. It is a “server- side” error, which means it has nothing to do with you and what you are doing in your web browser. The error is not your fault.
Seeing a Shopify Error 500 most likely means that Shopify across the board may be down or having issues for all users. To find out more about what is going on and when this issue can be resolved, check their status page and their support twitter. On their status page, you can see a list of recent outages and you can sign up to get live updates on any ongoing issues texted to you.
How can I fix Shopify error 500?
If it is a problem with Shopify, then there is nothing you can do. Most likely other customers or their automated systems have notified the Shopify developers of the issue and they are working rapidly to solve the problem.
In the very rare instance where the issue continues for more than 24 hours, I would recommend reaching out to their support team to alert them of the issue and get more info.
Shopify Error Message #2 - Shopify Error 404
What does Shopify error 404 mean?
The 404 error is another widely used error code that is found not just on Shopify, but across the Internet as well. It means that the page you were looking for doesn’t exist. In other words, the url that you went to in your browser cannot be found, so it shows you that website’s generic 404 page.
The good news is, this is a very easy problem to fix!
How can I fix Shopify error 404?
If you or someone else is seeing a 404 error when browsing your Shopify site, you have a couple of different options available to you.
Firstly, if this is a URL you are intentionally directing people to, then you can create a page at that URL. Read Shopify’s help center for more on how to create a new page in Shopify.
Secondly, if this is not a URL you are intentionally directing people to, then you can fix the “broken link” that sent you there in the first place. If the link is on your site, you can find it and fix it so it stops sending customers to the wrong page. To find all of the broken links on your site, you can use a simple broken link checker.
Thirdly, if the link that send people to a 404 page is on a different website that you don’t control, or if you notice visitors still getting 404 error pages after you fix the broken links on your site, then you can add a redirect from that broken URL to a page that actually exists on your site. To learn more about how to add redirects, click here.
Finally, no matter what you do, some small amount of your customers are going to see a Shopify error 404 page. That’s just the way things are on the internet. So, if you know your customers are going to see this page, why not make it fun, interesting, and representative of your brand? Check out this list of creative 404 pages, and then work with a vetted Shopify expert to get one built for you.
Shopify Error #3 - Shopify Liquid Error Internal
What does Shopify liquid error internal mean?
All Shopify themes are built using Liquid, a simple programming language. Shopify liquid error internal is a generic message which means that there is something wrong with the liquid code of your Shopify theme.
How can I fix Shopify liquid error internal?
This error could be any mistake in the code of your Shopify theme. It could be a misplaced piece of code or even a simple spelling error. Liquid is notoriously difficult to debug, so if this is happening on your site, and you don’t have experience as a web developer, I highly recommend talking to a Shopify expert to get it fixed for you.
Shopify Error Code #4 - Shopify Translation Missing Error
What does Shopify translation missing error mean?
Shopify translation missing error means that Shopify is trying to translate something into another language, but the translation is missing or can’t be found.
How can I fix Shopify translation missing error?
In most cases, this error can be fixed by following this guide. In the case that it can’t, it probably means that you’ll need to edit the liquid code of your theme, which will require a developer.
Shopify Error Message #5 - Shopify Error Communicating with Server
What does Shopify error communicating with server mean?
This is similar to the shopify 500 error mentioned above, but it’s slightly different. This means that your computer isn’t able to connect to Shopify. This could be because of an issue on their servers, or because your internet connection is going in and out.
How can I fix Shopify error communicating with server?
If it’s an issue on their end, it should get fixed pretty quickly. If it doesn’t, check to make sure your internet connection is working, and then reach out to their support team to get this issue fixed.
Shopify Error #6 - Shopify Error Uploading Image
What does Shopify error uploading image mean?
Shopify error uploading image usually only happens when uploading especially large images. Shopify doesn’t allow you to upload any images that are greater than 20 megabytes in size.
How can I fix Shopify error uploading image?
To see how large your image is before uploading it, use this guide here.Realistically, you should never have to upload an image greater than 2MB, and even that large is in rare circumstances. Large images slow down your site and give your customers a poor experience. Good news is that you can work with a Shopify expert to optimize the images on your website, giving your customers a faster and better experience, and increasing the changes that they will purchase from you.
Shopify Error Code #7 - Shopify An Error Prevented From Being Saved
What does Shopify an error prevented from being saved mean?
Similar to the liquid error internal issue mentioned above, this is most likely an issue in the Liquid code of your Shopify theme. If your Shopify theme doesn’t work, it can’t be saved - Shopify doesn’t want you loading broken pages to your customers!
How can I fix Shopify an error prevented from being saved?
Like the liquid error internal issue, Liquid is notoriously difficult to debug, so if this is happening on your site, and you don’t have experience as a web developer, I highly recommend talking to a Shopify expert to get it fixed for you.
Shopify Error #8 - Shopify Login Error
What does Shopify login error mean?
If you see this issue, it simply means that there was an issue logging you in to Shopify. Possibly your password or username had a typo in it, or there was some other issue.
How can I fix Shopify login error?
You may need to do one of those “I’m not a robot” tests before being allowed to continue, but once you can, I recommend you reset your password. This should trigger an email that sends to you that will allow you to
Shopify Error Code #9 - Shopify SSL Error
What does Shopify ssl error mean?
An SSL certificate essentially verifies for the Internet that your site is legitimate and it won’t try to harm a visitor’s computer. Shopify provides SSL certificates automatically for every Shopify customer. When you switch to using a custom domain, it can take up to 48 hours for the SSL certification to process for the new domain, which is when you get this error.
How can I fix Shopify ssl error?
You can’t. It should resolve itself in 48 hours. If, after that time period, you see it’s still an issue, reach out to Shopify’s support team.
Get your site fixed! Over to you…
Site errors, regardless of the platform that you are using, can be wildly alarming. And the fact that even the smallest changes that you make on your site can result in errors makes it even more frustrating.
Errors can make a huge (negative) impact to your online business as well—imagine when your customer is at the point when he/she is ready to make a purchase, online to encounter an error 404!
Therefore, it’s very helpful to have a bunch of fixes tucked underneath your sleeves, so that you’re prepared whenever an error hits.
If you get stuck, our experts are always on standby to help you fix your site errors—whether it’s on Shopify or any other platform. Get in touch with one of our pre-vetted Shopify experts, or read our reviews!